Description
Cisco Solution Support for the Catalyst 9800-8KC delivers expert, solution-level technical assistance that keeps your wireless infrastructure running at peak performance. This 3-year service provides a single point of contact for multi-product, multivendor environments, helping you resolve complex issues faster and with less operational risk. With 24x7 phone support and a 4-hour response time, Cisco engineers take ownership of your solution, coordinate across vendors, and accelerate problem resolution so your IT team can stay focused on the business.
Key benefits include:
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Centralized solution-level support across Cisco and supported partner products
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Faster issue resolution through expert TAC engineers
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24x7 phone support for mission-critical environments
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4-hour response time for rapid problem handling
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3-year coverage for predictable support and long-term reliability
| Field | Details |
|---|---|
| SKU | CON-3SSNP-C98008KC |
| Product Name | Cisco Solution Support 3 Year Service for C9800-8KC |
| Brand | Cisco |
| Service Type | Solution Support |
| Service Level | Standard |
| Coverage Duration | 3 Years |
| Support Method | Phone Support |
| Response Time | 4 Hour |
| Service Scope | Solution-level technical support for Cisco and supported partner products |
| Target Platform | Cisco Catalyst 9800-8KC Wireless Controller |
| Renewal | New Service |
| Delivery | Electronic (Service Activation) |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
