Description
Cisco Solution Support is a comprehensive technical support service designed to keep your Cisco wireless and networking solutions running at peak performance. For the Catalyst 9800-8K Wireless Controller environment, this 3-year service provides a single point of contact to resolve complex, multi-product issues across your Cisco solution, helping you reduce downtime and operational risk.
With Cisco Solution Support, you gain access to expert engineers who take ownership of your case from start to finish, coordinating across hardware and software to accelerate resolution. Next Business Day phone support ensures timely assistance when you need it, so your IT team can stay focused on delivering reliable, secure wireless services to the business.
| Field | Details |
|---|---|
| SKU | CON-3SSNT-C98008KC |
| Product Name | Cisco Solution Support 3-Year Service for C9800-8K Controller |
| Brand | Cisco |
| Service Type | Technical Support Service |
| Service Duration | 3 Years |
| Coverage | Cisco Catalyst 9800-8K Wireless Controller solution |
| Support Level | Solution-level support with Cisco TAC engineers |
| Support Access | Phone support |
| Response Time | Next Business Day |
| Key Benefits | Single point of contact, faster issue resolution, reduced downtime, predictable support costs |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
