Description
Cisco Solution Support provides a unified, solution-level support experience for your Catalyst 8500 Series deployment, delivering expert assistance across hardware and software from Cisco and Solution Support Alliance Partners. With a single point of contact, Cisco coordinates multi-vendor issue resolution so complex problems are solved faster and with less disruption to your business.
This 5-year service keeps your system optimally maintained with a predictable total cost of ownership. You get dependable phone support, rapid 4-hour response times, and expert guidance delivered directly to you, eliminating the need for travel and minimizing downtime. Cisco architecture specialists take the lead on troubleshooting and case management, helping you innovate with confidence and keep your network running at peak performance.
| Field | Details |
|---|---|
| SKU | CON-5SC4P-C8500L8X |
| Product Name | Cisco Solution Support 5 Year Service for Catalyst 8500 Series |
| Brand | Cisco |
| Service Type | Solution Support |
| Service Category | Technical Support Service |
| Coverage | Cisco hardware and software plus Solution Support Alliance Partner products |
| Support Model | Single point of contact with Cisco TAC solution experts |
| Response Time | 4 Hour Phone Support |
| Support Channels | Phone Support |
| Service Duration | 5 Years |
| Key Benefits | Faster multi-vendor issue resolution, predictable TCO, expert architecture guidance, reduced downtime |
| Delivery | Remote support with coordinated solution-level case management |
| Compatibility | Cisco Catalyst 8500 Series and supported solution components |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
