Description
Cisco Solution Support delivers a single, expert point of contact to keep your Cisco NX-OS–based environment running at peak performance. This 5-year service provides direct access to Cisco engineers who own the resolution of complex, multi-product issues across your solution, reducing downtime and accelerating problem resolution. With 4-hour phone support response and long-term coverage, your business benefits from predictable support costs, faster issue resolution, and the confidence to operate and innovate without disruption.
| Field | Value |
|---|---|
| SKU | CON-ECMU-NXOS2ADD |
| Product Name | Cisco Solution Support 5-Year Service with 4-Hour Phone Support for NX-OS |
| Brand | Cisco |
| Service Type | Solution Support |
| Service Duration | 5 Years |
| Coverage | Cisco solutions running Cisco NX-OS and integrated products |
| Support Access | Phone Support |
| Response Time | 4 Hour |
| Key Benefits | Single point of contact, faster multi-product issue resolution, predictable support costs, expert Cisco engineers |
| Ideal For | Enterprises running complex Cisco NX-OS environments requiring long-term, high-availability support |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
