Description
Cisco Solution Support 5-Year Service provides comprehensive, solution-level support to keep your Cisco Nexus 9000 Series environment running at peak performance. Designed to simplify operations and reduce downtime, this service delivers a single point of contact for both Cisco and partner technologies, streamlining case management and accelerating issue resolution.
With expert phone support and a 4-hour response time, your team gains fast access to Cisco specialists who understand your full solution architecture. This proactive, long-term support offering protects your investment, improves reliability, and helps ensure your infrastructure delivers consistent, predictable performance for five years.
| Field | Value |
|---|---|
| SKU | CON-5SSNP-N9KC93CG |
| Product Name | Cisco Solution Support 5-Year Service for Nexus 9000 Series |
| Brand | Cisco |
| Service Type | Solution Support |
| Service Duration | 5 Years |
| Support Level | Extended Service |
| Support Coverage | Phone Support |
| Response Time | 4 Hour Phone Support |
| Key Benefits | Protects investment, improves reliability, simplifies support management |
| Intended Platform | Cisco Nexus 9000 Series |
| Delivery Method | Cisco Customer Experience (CX) Services |
| Service Category | Technical Support Service |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
