Description
Cisco Solution Support Advantage provides a single, trusted point of contact to keep your environment running smoothly across Cisco and supported third-party technologies. This 3-year extended service delivers expert technical assistance and coordinated issue resolution, ensuring faster recovery and reduced operational risk.
With Next Business Day replacement service included, you gain predictable, dependable support that minimizes downtime and protects your investment, so your teams can stay focused on what matters most.
| Field | Value |
|---|---|
| Manufacturer | Cisco |
| Brand | Cisco |
| SKU | CON-3SSNT-CS5ZK9BR |
| Product Type | Extended Service |
| Service Name | Cisco Solution Support Advantage |
| Service Duration | 3 Years |
| Support Coverage | Multi-vendor, multi-product technical support |
| Support Type | Replacement Service |
| Response Time | Next Business Day Replacement |
| Support Access | Cisco Technical Assistance Center (TAC) |
| Primary Benefit | Single point of contact for faster issue resolution |
| Coverage Scope | Hardware and software solution support |
| Contract Term | 36 Months |
| Delivery Method | Service Entitlement (No Physical Shipment) |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
