Description
Cisco Solution Support Extended Service delivers dependable, end-to-end assistance designed to protect your technology investment and keep operations running smoothly. This service provides centralized support across your solution environment, helping minimize disruption while improving overall reliability.
With responsive phone support and on-site service capabilities, issues are addressed quickly and efficiently. Parts and labor coverage ensures that repairs and replacements are handled without delay, reducing downtime and maintaining productivity. A 4-hour response time for parts and labor allows faster restoration of service, giving you peace of mind and operational confidence.
| Field | Details |
|---|---|
| SKU | CON-SSC4P-7706SDP1 |
| Service Type | Cisco Solution Support |
| Service Level | Extended Service |
| Support Coverage | Phone Support, On-Site Support |
| Parts Coverage | Included |
| Labor Coverage | Included |
| Response Time | 4-Hour Parts and Labor |
| Service Objective | Minimize downtime and improve reliability |
| Deployment Scope | Covered solution environment |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
