Description
Cisco Solution Support Extended Service provides a single, expert-led support experience for your entire solution, combining Cisco and Solution Support Alliance Partner products under one coordinated service. With a primary point of contact and accountability across hardware and software, Cisco engineers streamline case management and accelerate issue resolution so you can stay focused on your business.
This extended service keeps your system optimally maintained with a predictable total cost of ownership, delivering dependable phone support and coordinated parts replacement. With Next Business Day parts replacement, you get fast, reliable recovery that minimizes downtime and ensures your critical infrastructure stays operational and protected.
| Field | Details |
|---|---|
| SKU | CON-SSSNT-ST-DS621 |
| Product Name | Cisco Solution Support Extended Service |
| Brand | Cisco |
| Service Type | Solution Support (Extended Service) |
| Support Coverage | Cisco and Solution Support Alliance Partner products |
| Support Channel | Phone Support |
| Primary Benefit | Coordinated, solution-level technical support with single point of contact |
| Parts Replacement | Included |
| Parts Replacement Response Time | Next Business Day |
| Service Characteristics | Predictable total cost of ownership, accelerated issue resolution |
| Ideal For | Enterprises running multi-product, multi-vendor Cisco solutions |
| Service Category | Technical Support Service |
| Duration | As specified by contract |
| Renewal Type | New / Extended Service |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
