Description
Cisco Solution Support Extended Service provides a single, expert point of contact for resolving complex, multi-product and multi-vendor issues across your solution. With coordinated phone support, on-site service, and fast parts and labor replacement, Cisco takes ownership of problem resolution so your teams can stay focused on the business.
Designed to reduce downtime and simplify support operations, this service delivers reliable, convenient problem-solving with predictable costs and rapid response times. Cisco architecture experts lead issue management end-to-end, coordinating across Cisco and Solution Support Alliance Partners to accelerate resolution and keep your environment running at peak performance.
| Field | Details |
|---|---|
| SKU | CON-SSC4P-C9710 |
| Product Name | Cisco Solution Support – Extended Service with 4-Hour Parts & Labor On-Site Support |
| Brand | Cisco |
| Service Type | Solution Support Extended Service |
| Support Coverage | Hardware and software across Cisco and Solution Support Alliance Partner products |
| Support Access | Phone support with Cisco TAC solution experts |
| On-Site Support | Included |
| Parts & Labor | Included |
| Service Response Time | 4 Hour – Parts and Labor |
| Service Location | On-site |
| Key Benefits | Single point of contact, faster issue resolution, coordinated multi-vendor support, reduced downtime, predictable support costs |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
