Description
Cisco Solution Support Extended Service provides a single, expert point of contact for resolving complex, multi-product and multi-vendor issues across your solution. With coordinated phone support, on-site service, and fast parts and labor replacement, Cisco takes ownership of problem resolution so your teams can stay focused on the business.
Designed to reduce downtime and simplify support operations, this service delivers reliable, convenient problem-solving with predictable costs and rapid response times. Cisco architecture experts lead issue management end-to-end, coordinating across Cisco and Solution Support Alliance Partners to accelerate resolution and keep your environment running at peak performance.
| Field | Details |
|---|---|
| SKU | CON-SSC4P-C9710 |
| Product Name | Cisco Solution Support – Extended Service with 4-Hour Parts & Labor On-Site Support |
| Brand | Cisco |
| Service Type | Solution Support Extended Service |
| Support Coverage | Hardware and software across Cisco and Solution Support Alliance Partner products |
| Support Access | Phone support with Cisco TAC solution experts |
| On-Site Support | Included |
| Parts & Labor | Included |
| Service Response Time | 4 Hour – Parts and Labor |
| Service Location | On-site |
| Key Benefits | Single point of contact, faster issue resolution, coordinated multi-vendor support, reduced downtime, predictable support costs |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
Building a Complete AV System?
This product is rarely deployed alone. It’s typically part of a fully integrated AV system. AVENDOR designs, integrates, and supports end-to-end environments—from single rooms to enterprise-wide deployments.
- System Design & Engineering
- Installation & Integration
- Programming & Ongoing Support
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