Description
Cisco Solution Support Extended Service for APIC delivers comprehensive, end-to-end support designed to keep your application-centric infrastructure running at peak performance. This service provides direct access to Cisco experts through phone support, streamlined case management, and rapid parts replacement to minimize downtime and operational risk. With a 4-hour parts replacement response time, you gain fast, reliable hardware support that helps ensure business continuity, improved productivity, and predictable total cost of ownership. Cisco Solution Support brings together deep technical expertise, proactive support, and efficient service delivery to give you complete peace of mind and confidence in your results.
| Field | Details |
|---|---|
| SKU | CON-SSSNP-APICCLU1 |
| Product Name | Cisco Solution Support Extended Service for APIC |
| Brand | Cisco |
| Service Type | Solution Support |
| Service Level | Extended Service |
| Support Coverage | Phone Support, Parts Replacement |
| Parts Replacement Response Time | 4 Hour |
| Service Category | Technical Support Service |
| Service Description | End-to-end support for Cisco solutions with direct access to experts, streamlined case management, and rapid parts replacement for improved reliability and productivity |
| Coverage Scope | Cisco APIC (Application Policy Infrastructure Controller) |
| Support Availability | 24x7 Cisco Technical Assistance Center (TAC) |
| Delivery Method | Remote Support with Hardware Parts Replacement |
| Contract Type | Service Contract |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
