Description
Cisco Solution Support Extended Service for ASR100EX delivers comprehensive, multi-vendor support with a single point of contact to keep your network running at peak performance. This service provides rapid access to Cisco experts, coordinated case management, and proactive guidance to resolve complex issues across hardware and software environments. With 4-hour replacement response, you gain dependable protection that minimizes downtime, reduces operational risk, and ensures faster restoration when issues arise.
| Field | Details |
|---|---|
| Manufacturer | Cisco |
| Brand | Cisco |
| SKU | CON-SSSNP-ASR100EX |
| Product Type | Service |
| Service Name | Solution Support |
| Service Level | Extended |
| Coverage Type | Replacement |
| Support Type | Multi-vendor, Single Point of Contact |
| Response Time | 4 Hour – Replacement |
| Service Category | Technical Support & Lifecycle Services |
| Delivery Method | Phone and Remote Support with Coordinated Replacement |
| Benefits | Faster issue resolution, reduced downtime, predictable support experience |
| Ideal For | Cisco ASR100EX deployments requiring rapid replacement and expert support |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
