Description
Cisco Solution Support Extended Service provides a single, unified technical support experience for complex Cisco-based solutions that include both hardware and software. Designed for environments that demand reliability and fast resolution, this service gives you direct access to Cisco TAC engineers as your primary point of contact for end-to-end issue management.
With Cisco coordinating support across Cisco products and Solution Support Alliance Partners, issues are resolved faster with less operational disruption. The service includes parts and labor coverage, on-site support when required, and access to new software releases to keep your solution secure, up to date, and performing at its best.
Featuring a Next Business Day response for parts and labor, Cisco Solution Support helps minimize downtime, protect your investment, and simplify support across your entire solution lifecycle.
| Specification | Details |
|---|---|
| Service Type | Cisco Solution Support |
| Service Category | Extended Service |
| Coverage Scope | Cisco hardware and software solutions |
| Support Access | Cisco TAC engineers (single point of contact) |
| Update Service | New releases and software updates included |
| On-Site Support | Yes |
| Parts Replacement | Included |
| Labor Coverage | Included |
| Response Time | Next Business Day – Parts & Labor |
| Support Coordination | Cisco + Solution Support Alliance Partners |
| Delivery Type | Technical Support Service |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
