Description
Cisco Solution Support provides comprehensive, end-to-end assistance to help keep your Catalyst 9800 wireless infrastructure running at peak performance. Designed to reduce operational complexity and maintain a predictable total cost of ownership, this service delivers expert support when and where you need it.
With integrated phone support and on-site assistance, Cisco Solution Support ensures faster issue resolution and minimal disruption to your network operations. Backed by a Next Business Day response time, this service offers dependable coverage to maintain availability, reliability, and business continuity for mission-critical environments.
| Specification | Details |
|---|---|
| Service Name | Cisco Solution Support |
| Service Type | Technical Support Service |
| Covered Platform | Cisco Catalyst 9800 Series |
| Support Access | Phone Support |
| On-Site Support | Included |
| Response Time | Next Business Day |
| Coverage Objective | Reliable issue resolution and system stability |
| Cost Model Benefit | Predictable total cost of ownership |
| Service Category | Cisco Support & Maintenance |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
