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We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
A structured delivery process designed to reduce risk and keep projects moving.
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
