Description
The Cisco CX Level 1 24x7x4 OS Support service provides round-the-clock technical assistance and rapid onsite hardware replacement for the Cisco UCS C885A M8 Rack server platform. Designed for mission-critical AI and accelerated compute environments, this support plan ensures continuous operations for systems configured with NVIDIA H200 GPUs and B3140H components.
With 24x7 access to Cisco Technical Assistance Center (TAC) and a 4-hour onsite service level, organizations benefit from fast issue resolution, minimized downtime, and expert guidance for operating system–related incidents. This service is ideal for enterprises running performance-intensive workloads that require dependable infrastructure support at all times.
| Specification | Details |
|---|---|
| Support Level | Cisco CX Level 1 |
| Coverage | 24x7 |
| Onsite Response Time | 4 Hours |
| Support Type | Onsite Support with OS Coverage |
| Compatible Platform | Cisco UCS C885A M8 Rack |
| GPU Configuration | NVIDIA H200 GPU |
| Included Components | 8× B3140H |
| Service Category | Hardware & Operating System Support |
| Ideal Use Case | AI, HPC, and mission-critical compute workloads |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
