Description
The Cisco CX Level 1 8x5xNBD Support service provides essential technical assistance and next-business-day hardware replacement coverage for the UCS C885A M8 Rack Server configured with NVIDIA H200 GPUs and B3140H components. Designed for enterprise and AI-driven workloads, this support offering ensures rapid response, minimized downtime, and dependable access to Cisco expertise.
With 8x5 coverage and next business day (NBD) parts replacement, Cisco CX Level 1 support helps maintain operational continuity while protecting critical GPU-accelerated infrastructure. This service is ideal for organizations seeking reliable baseline support for high-performance UCS C885A M8 deployments.
| Specification | Details |
|---|---|
| Brand | Cisco |
| Service Level | CX Level 1 |
| Coverage Hours | 8x5 (Business Hours) |
| Hardware Replacement | Next Business Day (NBD) |
| Supported Platform | UCS C885A M8 Rack Server |
| GPU Configuration | NVIDIA H200 GPU |
| Network Components | 8× B3140H |
| Support Type | Hardware Support & Technical Assistance |
| Service Category | Cisco CX Support |
| Intended Environment | Enterprise / AI / HPC Workloads |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
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