Description
Cisco CX Level 1 Support provides foundational technical assistance for the UCS C885A M8 Rack platform, designed for AI, HPC, and accelerated data center workloads. This service offers 8x7 coverage with next-business-day change delivery operating system (NCDOS) support, helping ensure operational continuity for environments powered by NVIDIA H200 GPUs and B3140H compute modules.
With Cisco CX Level 1, customers gain access to expert troubleshooting, hardware issue resolution, and software support aligned with Cisco best practices. This support level is ideal for organizations seeking reliable baseline coverage to maintain performance, uptime, and system stability across mission-critical UCS M8 deployments.
| Specification | Details |
|---|---|
| SKU | CON-L1NCO-UCSAM8H3 |
| Brand | Cisco |
| Support Level | Cisco CX Level 1 |
| Coverage Hours | 8x7 |
| Service Type | NCDOS (Next Change Delivery OS) |
| Supported Platform | UCS C885A M8 Rack |
| GPU Configuration | NVIDIA H200 GPU |
| Compute Modules | 8x B3140H |
| Support Scope | Hardware and software technical assistance |
| Intended Use | AI, HPC, accelerated data center workloads |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
