Description
The Cisco CX Level 1 8x5xNBD OS Direct Replacement service provides essential hardware support coverage for the Cisco UCS C885A M8 Rack Server configured with NVIDIA H200 GPUs and 8x CX-7 network adapters. Designed for mission-critical AI, HPC, and accelerated computing environments, this service ensures rapid hardware replacement with next-business-day delivery during standard business hours.
This support offering delivers Cisco-backed reliability and operational continuity, helping organizations minimize downtime and maintain system availability. Ideal for enterprises running production AI workloads, the service provides a cost-effective support tier while maintaining dependable response times and direct hardware replacement coverage.
| Category | Details |
|---|---|
| Service SKU | CON-L1DR5-UCSAM8H4 |
| Support Level | Cisco CX Level 1 |
| Coverage Hours | 8x5 Business Hours |
| Replacement SLA | Next Business Day (NBD) |
| Service Type | OS Direct Replacement |
| Supported Platform | Cisco UCS C885A M8 Rack Server |
| GPU Configuration | NVIDIA H200 GPU |
| Network Adapters | 8x CX-7 |
| Use Case | AI, HPC, Accelerated Compute |
| Support Scope | Hardware Replacement Only |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
