Description
The Cisco CX Level 2 Data Center Support service provides expert technical assistance and hardware coverage for the Cisco UCS C845A M8 Base Server. This support plan delivers 8x5 business-hours access with Next Business Day Onsite response, ensuring reliable operational continuity for enterprise data center environments.
Designed for organizations deploying custom server configurations, this service covers the base chassis without CPU or memory, allowing flexibility while maintaining dependable Cisco-backed support. With direct access to Cisco specialists, proactive issue resolution, and rapid hardware replacement, this CX Level 2 support offering helps reduce downtime and protect mission-critical workloads.
| Specification | Details |
|---|---|
| SKU | CON-L2DR5-CAI8A5M8 |
| Service Type | Cisco CX Level 2 Data Center Support |
| Coverage Hours | 8x5 Business Hours |
| Hardware Replacement | Next Business Day Onsite |
| Supported Product | UCS C845A M8 Base Server |
| Server Configuration | Chassis only (No CPU, No Memory) |
| Support Scope | Hardware diagnostics and replacement |
| Ideal Use Case | Enterprise data center server deployments |
| Service Category | Support & Maintenance |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
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