Description
Maximize uptime and minimize risk with the APC EcoCare Digital Services Contract for single-phase Smart-UPS units.
This 1-year membership (L08) is designed for out-of-factory warranty Smart-UPS units and includes IT Expert capabilities. With 24/7 proactive monitoring by Schneider Electric experts, on-site support with included labor and spare parts, and exclusive training options, this service keeps your edge IT infrastructure running efficiently and reliably.
Whether you're managing a distributed fleet or a critical site, EcoCare delivers faster response, operational insight through EcoStruxure™ IT Expert, and expert advice to help you lower costs, reduce downtime, and support sustainability goals.
| Specification | Details |
|---|---|
| Service Type | EcoCare Digital Services Membership |
| Coverage Duration | 1 Year |
| UPS Compatibility | APC Smart-UPS (Single-Phase, Out of Factory Warranty) |
| IT Expert Enabled | Yes |
| Response Time | Next Business Day On-Site |
| Support | 24/7 Remote Monitoring and Emergency Phone Support |
| Included Services | Labor, Spare Parts, On-Site Intervention |
| Training | Optional Training via EcoStruxure™ IT Expert |
| Inventory Audit | Preferred Pricing for EcoConsult Data Asset Collection |
| Sustainability Support | Aids in Decarbonization and Optimization Initiatives |
| Product Code | ECO1PH1YOFWITE08 |
| Manufacturer | APC by Schneider Electric |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
