Description
Enhance reliability, efficiency, and sustainability with the APC EcoCare 5-Year Service Contract (L17) for Single-Phase Smart-UPS Lithium-Ion systems. Designed for critical edge environments, this premium digital service membership provides 24/7 remote monitoring, expert support, faster on-site response, and proactive lifecycle management—empowering IT teams while reducing unplanned downtime and environmental impact.
Backed by Schneider Electric, EcoCare offers labor, spare parts, and analytics-driven insights for a connected, optimized UPS fleet. Ensure long-term uptime, operational efficiency, and peace of mind with a comprehensive 5-year membership tailored for Li-Ion UPS models.
| Specification | Details |
|---|---|
| Service Type | EcoCare Digital Services Contract |
| Compatibility | APC Smart-UPS Single-Phase Lithium-Ion UPS (L17) |
| Contract Duration | 5 Years |
| Coverage | Out-of-box Smart-UPS Li-Ion, Single-Phase |
| Monitoring | 24/7 proactive remote monitoring via EcoStruxure™ IT |
| Expert Support | Schneider Electric expert access |
| On-site Response | Next Business Day (labor and parts included) |
| Training Option | Optional training for basic troubleshooting and self-monitoring |
| Asset Management | Preferred rates for EcoConsult Audit for IT inventory insight |
| Support Type | Emergency telephone and on-site support |
| Environmental Benefits | Contributes to lower carbon footprint and optimized resource use |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
