Description
Future-Ready UPS Support — EcoCare 5-Year Membership for APC Smart-UPS
Elevate your customers' IT reliability and operational efficiency with the EcoCare Service Membership by Schneider Electric. Designed for single-phase APC Smart-UPS fleets, this 5-year contract (L07) provides continuous, expert-backed digital monitoring, proactive maintenance, and field service support.
EcoCare helps reduce unplanned downtime, cuts maintenance costs, and contributes to sustainability goals through remote diagnostics and advanced analytics via EcoStruxure™ IT.
Key benefits include:
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24/7 Proactive Monitoring by Schneider Electric experts
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Next Business Day On-Site Support with labor and parts included
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Accelerated Response Times and prioritized scheduling
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Preferred Rates on Asset Audits with EcoConsult
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Optional Staff Training for local UPS fleet self-management
Perfect for IT managers and MSPs managing distributed IT environments who seek operational resilience without expanding their internal resources.
| Feature | Details |
|---|---|
| Service Type | Digital Services Contract |
| Service Name | EcoCare for Single-Phase UPS |
| Product Compatibility | APC Smart-UPS (Single-Phase Models) |
| Contract Duration | 5 Years |
| Membership Tier | L07 |
| Service Coverage | 24/7 Remote Monitoring, On-Site Support, Training |
| On-Site Response Time | Next Business Day |
| Included Services | Parts, Labor, Remote Support, Emergency Support |
| Optional Services | Training, Asset Audit (EcoConsult) |
| Platform Integration | EcoStruxure™ IT Expert |
| Service Location | On-Site |
| Support Access | Phone and Online |
| Manufacturer | APC by Schneider Electric |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
