Description
Unlock the full potential of your lithium-ion Smart-UPS fleet with APC's EcoCare 5-Year Service Contract.
Designed for single-phase UPS systems, this expert-enabled membership empowers your team with 24/7 remote monitoring, prioritized support, and centralized visibility. With faster response times, inclusive labor and parts, and specialized training options, EcoCare helps reduce unplanned downtime and optimize cost-efficiency. Tailored for lithium-ion UPS models, this comprehensive service ensures your infrastructure remains resilient, efficient, and future-ready.
Key Features
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24/7 Monitoring: Real-time insights and proactive alerts from Schneider Electric experts
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Fast Support: Priority on-site intervention with labor and spare parts included
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Specialized Training: Optional EcoStruxure™ IT Expert training for basic troubleshooting
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EcoConsult Access: Preferred rates for data asset inventory assessments
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Sustainability Ready: Supports digitalization and decarbonization goals
| Specification | Details |
|---|---|
| SKU | ECO1PH5YFWITELI16 |
| Service Type | APC EcoCare Digital Service Contract |
| Compatibility | Single-Phase APC Smart-UPS (Lithium-Ion models) |
| Coverage Duration | 5 Years |
| Warranty Upgrade | Yes – Extended coverage beyond standard manufacturer warranty |
| Monitoring | 24/7 proactive remote monitoring and expert advisory |
| Response Time | Fast-track support with on-site intervention |
| Included Services | Labor and spare parts |
| Optional Training | EcoStruxure IT Expert & troubleshooting basics |
| Additional Benefits | Preferred EcoConsult Audit rates for IT asset visibility |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
