Description
Boost resilience, cut costs, and stay connected.
The APC EcoCare Service Contract (L17) offers 5 years of enhanced support for your customer's Li-Ion APC Smart-UPS single-phase units. With 24/7 remote monitoring, faster response times, and direct access to Schneider Electric experts, this membership helps minimize downtime, improve operational efficiency, and support sustainability goals.
Designed for IT professionals managing distributed or edge infrastructure, this next-generation service ensures centralized visibility and expert-driven lifecycle care through EcoStruxure™ IT Expert. It includes labor, spare parts, and options for on-site training and audits — all optimized for lithium-ion UPS performance.
| Attribute | Details |
|---|---|
| Brand | APC by Schneider Electric |
| Service Name | EcoCare for Single-Phase UPS - Lithium-Ion |
| SKU | ECO1PH5YFWITELI17 |
| Coverage Duration | 5 Years |
| UPS Type Supported | Single-Phase, Lithium-Ion APC Smart-UPS |
| IT Expert Enabled | Yes – Includes EcoStruxure™ IT Expert platform integration |
| Warranty Upgrade | Yes – Extends and enhances beyond factory warranty |
| 24/7 Monitoring | Included – Proactive expert support |
| Spare Parts & Labor | Included |
| Faster On-Site Response | Included |
| Preferred Audit Rates | Yes – Access to EcoConsult Data Asset Collection |
| Optional Training | Yes – For monitoring and troubleshooting |
| Use Case | Out-of-box lifecycle management for Li-Ion Smart-UPS fleets |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
