Description
Unlock peak performance and uptime with the APC EcoCare Service Contract for single-phase Smart-UPS systems. This 5-year IT Expert-enabled membership (L04) includes 24/7 proactive monitoring, expert support, spare parts, labor, and access to advanced diagnostics—ensuring your connected UPS fleet is resilient, efficient, and ready for the future.
APC EcoCare Service Contract for Single-Phase UPS – 5-Year Membership (IT Expert Enabled) | L04
Empower your distributed IT infrastructure with Schneider Electric’s next-generation EcoCare membership. Designed for connectable APC Smart-UPS systems, this 5-year service agreement (L04) includes IT Expert integration, proactive monitoring, faster response times, and access to training and audit services.
Service Features:
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24/7 remote UPS monitoring and expert diagnostics
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Fast on-site response with labor and spare parts included
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Access to EcoStruxure™ IT Expert software
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Preferred pricing for EcoConsult Audit services
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Optional training for customer IT staff
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Designed for enhanced uptime, efficiency, and sustainability
| Specification | Details |
|---|---|
| Service Name | EcoCare Service Contract – IT Expert Enabled |
| Service Code | ECO1PH5YFWITE04 |
| UPS Compatibility | APC Smart-UPS, Single-Phase, Connectable Models |
| Membership Duration | 5 Years |
| Support Type | Remote Monitoring, On-Site Support, IT Expert Access |
| Monitoring Platform | EcoStruxure™ IT Expert |
| Included Services | 24/7 Monitoring, Spare Parts, Labor, Expert Consultation |
| Preferred Add-On Services | EcoConsult Audit, Customer Training |
| SKU (L-Code) | L04 |
| Manufacturer | APC by Schneider Electric |
| Ideal For | IT Managers, Facility Managers, Edge Environments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
