Description
Ensure maximum productivity and peace of mind with the Vertiv Silver Subscription Support for DSView, covering up to 100 devices for one full year. This maintenance plan provides Priority 8x5 Technical Support and Software Upgrade Protection to keep your systems operating efficiently and securely. Designed to enhance reliability and reduce downtime, Vertiv's Silver Support delivers expert assistance and timely software updates to optimize performance.
Whether you're managing a growing network or maintaining critical systems, this plan offers essential coverage with responsive service and ongoing value.
| Specification | Details |
|---|---|
| Service Type | Silver Subscription Support |
| Supported Product | Vertiv DSView |
| Coverage Duration | 1 Year |
| Device Coverage | Up to 100 Devices |
| Support Hours | Priority 8x5 (Business Hours) |
| Included Features | Technical Support, Software Upgrade Protection |
| Service Delivery | Phone Support |
| SKU | 1YRSLV-100DEV |
| Manufacturer | Vertiv |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
