Description
The EATON 93PX20KIHWNDG is a high-performance 20kW / 20kVA online double-conversion UPS engineered for mission-critical power protection in data centers, edge computing, industrial environments, healthcare facilities, and enterprise IT infrastructure. Featuring hardwired input and output, a unity power factor (1.0) design, and the INDGW-M3 Industrial Network Management Card, it delivers reliable backup power with advanced remote monitoring and industrial communication capabilities.
Designed for maximum efficiency and simplified deployment, the 93PX20KIHWNDG includes a maintenance bypass panel, two extended battery modules, quick-connect architecture, and support for N+1 redundancy or 40kW parallel expansion. With up to 96% efficiency in online mode and 98.8% in ECO mode, it helps reduce operating costs while maintaining continuous protection for critical equipment.
Key Features
- 20kW / 20kVA online double-conversion UPS
- Unity power factor (1.0) for maximum usable power
- Hardwired input and output configuration
- Includes INDGW-M3 industrial network management card
- Supports Modbus, BACnet, SNMP, and web-based monitoring
- Up to 96% efficiency in online mode and 98.8% in ECO mode
- Quick-connect architecture for simplified installation and maintenance
- Includes maintenance bypass panel and two extended battery modules
- Expandable up to eight battery modules
- Parallel operation for N+1 redundancy or 40kW capacity
- Pure sine wave output with zero transfer time
- Ideal for enterprise IT, industrial automation, healthcare, and edge computing
Technical Specifications
| Specification | Details |
|---|---|
| Manufacturer | Eaton |
| Model | 93PX20KIHWNDG |
| SKU | 93PX20KIHWNDG |
| Product Type | Online Double-Conversion UPS |
| UPS Capacity | 20kVA / 20kW |
| Power Factor | 1.0 |
| Topology | Online Double-Conversion |
| Input Voltage | 380/400/415VAC, 3-Phase |
| Output Voltage | 380/400/415VAC |
| Input Connection | Hardwired |
| Output Connection | Hardwired |
| Rack Size | 12U |
| Form Factor | Rackmount |
| Battery Configuration | Includes 2 Extended Battery Modules (EBMs) |
| Maximum Battery Expansion | Up to 8 EBMs (installed in pairs) |
| Battery Type | VRLA, 9Ah |
| Typical Recharge Time | ≤3 hours to 90% |
| Online Efficiency | Up to 96% |
| ECO Mode Efficiency | Up to 98.8% |
| Battery Mode Efficiency | Up to 94% |
| Network Management | INDGW-M3 Industrial Network Management Card |
| Communication Protocols | Modbus, SNMP, BACnet, Web |
| Additional Ports | USB, RS-232, EPO |
| LCD Display | 4.3-inch Color Touchscreen |
| Parallel Capability | Supports N+1 Redundancy or 40kW Parallel Capacity |
| Waveform | Pure Sine Wave |
| Transfer Time | Zero Transfer Time |
| Operating Temperature | 0°C to 40°C (32°F to 104°F) |
| Noise Level | ≤65 dB |
| Warranty | 2-Year Limited Warranty |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
