Description
The Eaton 9PXM12S20K is a modular, scalable uninterruptible power supply (UPS) that delivers 20 kVA of reliable power with N+1 redundancy. Engineered for flexibility, this 21U Rack/Tower convertible UPS features hardwired input/output connections and a double-conversion topology for consistent, clean power. Its hot-swappable batteries and intelligent ABM charging extend battery life by up to 50%. With advanced communication ports and compatibility with Eaton’s Intelligent Power Software Suite, the 9PXM UPS is an ideal solution for IT rooms, data centers, and mission-critical environments.
| Specification | Details |
|---|---|
| Model Number | 9PXM12S20K |
| UPS Type | Online/Double-conversion |
| Power Rating | 20 kVA / 18 kW |
| Scalability | Scalable to 20 kVA (N+1) |
| Input Voltage Range | 110V/220V, 120V/208V, 120V/240V, 127V/220V |
| Output Voltage | 120/208V |
| Input/Output Connection | Hardwired |
| Power Factor | >0.99 input / 0.9 output |
| Output Waveform | True Sine Wave |
| Frequency | 60 Hz (input range: 50–70 Hz) |
| Form Factor | Rack/Tower |
| Rack Height | 21U |
| Dimensions (HxWxD) | 36.5 x 17.5 x 34.5 in (HxWxD) |
| Weight | 690 lb |
| Battery Type | Hot-swappable internal with EBM support |
| Battery Management | ABM technology with 3-stage charging |
| Extended Battery Support | Yes |
| Communication Ports | (2) Mini-Slot ports for optional cards |
| Optional Cards | NETWORK-M2, MODBUS-MS, RELAY-MS |
| Software Compatibility | Intelligent Power Software Suite |
| Bypass | Internal Bypass |
| Auto Shutdown | Supported |
| Color | Black/Silver |
| Certifications | cULus, TAA Compliant, FCC, IEC Rated |
| Operating Temperature | 0° to 40°C (32° to 104°F) |
| Humidity | 5–95% non-condensing |
| Standard Warranty | 2-Year (Parts, Electronics, Batteries) |
| Extended Support Plans | Advanced Depot Exchange, 5-Year On-Site Plan |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
