Description
Ensure long-term performance and reporting reliability with 5 years of technical support for Eaton’s Business Intelligence (BI) Dashboard Extension (BL-EXT-BIDSH-PERP). Designed for use with Eaton’s Distributed IT Performance Management (DITPM) and Data Center Performance Management (DCPM) software, this powerful dashboard extension allows for user-defined reports and interactive visualizations of alarms, asset capacity, system efficiency, service metrics, and more.
The BI Dashboard complements the 80+ built-in reports available in Brightlayer Data Centers, helping you improve uptime, simplify planning, and reduce unnecessary maintenance. With this 5-year support package, your team benefits from expert assistance, regular updates, and peace of mind in managing your data center insights.
Support durations also available in:
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1 Year: BL-SUP-1Y-EXT-BI
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3 Years: BL-SUP-3Y-EXT-BI
| Specification | Details |
|---|---|
| Product SKU | BL-SUP-5Y-EXT-BI |
| Support Term | 5 Years |
| Supported Extension | BI Dashboard Extension (BL-EXT-BIDSH-PERP) |
| Compatible Software | Eaton DITPM, Eaton DCPM |
| Software Suite | Brightlayer Data Centers |
| Key Features | Technical support for BI dashboard, user-defined reports, visual analytics |
| Available Support Options | 1-Year (BL-SUP-1Y-EXT-BI), 3-Year (BL-SUP-3Y-EXT-BI) |
| Ideal For | IT Managers, Data Center Admins, Infrastructure Planners |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
