Description
Get long-term peace of mind with five years of technical support for Eaton's Generic CSV Integration Extension (BL-EXT-CSV-PERP). This support package ensures your integration of Eaton’s Brightlayer Distributed IT Performance Management (DITPM) and Data Center Performance Management (DCPM) software with third-party platforms remains secure, up-to-date, and optimized.
The CSV Integration tool enables seamless data exchange between Eaton’s Brightlayer software and platforms like VMware, Nutanix, Hyper-V, Windows, Linux, building management systems (BMSs), and configuration management databases (CMDBs). With this 5-year support subscription, you’ll receive expert assistance and updates that help maintain continuous data accuracy and performance visibility across your hybrid IT and data center environments.
Also available in 1-year (BL-SUP-1Y-EXT-CSV) and 3-year (BL-SUP-3Y-EXT-CSV) support options.
| Feature | Details |
|---|---|
| SKU | BL-SUP-5Y-EXT-CSV |
| Support Duration | 5 Years |
| Supported Software | DITPM (Distributed IT Performance Management), DCPM (Data Center Performance Management) |
| Integration Type | Generic CSV Integration Tool |
| Compatible Third-Party Systems | VMware, Nutanix, Hyper-V, Windows, Linux, BMSs, CMDBs |
| Related Extension SKU | BL-EXT-CSV-PERP |
| Support Availability | Also available in 1-year and 3-year terms |
| Use Case | Facilitates third-party data exchange and visualization |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
