Description
Ensure optimal performance and peace of mind with Eaton's 3-Year Technical Support for the Brightlayer Service Now Integration Extension (BL-EXT-SNOW-PERP). This support package is designed for users of Eaton's Distributed IT Performance Management (DITPM) and Data Center Performance Management (DCPM) software, part of the Brightlayer Data Centers suite. The Service Now integration enhances your system by streamlining asset management and alarm incident workflows within your existing Service Now instance.
By purchasing this support subscription, you receive three years of expert technical assistance to maintain and troubleshoot your Service Now integration. Support terms are also available for 1-year (BL-SUP-1Y-EXT-SNOW) and 5-year (BL-SUP-5Y-EXT-SNOW) durations to fit your organization’s needs.
Key Features:
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Dedicated 3-year technical support for BL-EXT-SNOW-PERP
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Assists with Service Now connection management from DITPM/DCPM
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Covers updates, configuration issues, and troubleshooting
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Ensures continuous alignment between Brightlayer and Service Now environments
| Specification | Details |
|---|---|
| Product SKU | BL-SUP-3Y-EXT-SNOW |
| Support Duration | 3 Years |
| Supported Software | Eaton Brightlayer DITPM & DCPM |
| Integration Extension | BL-EXT-SNOW-PERP (Service Now Integration Extension) |
| Included Services | Technical support, troubleshooting, configuration assistance |
| Delivery Method | Digital / Email confirmation |
| Support Availability | Business hours (Eaton standard support coverage) |
| Other Available Terms | 1-Year (BL-SUP-1Y-EXT-SNOW), 5-Year (BL-SUP-5Y-EXT-SNOW) |
Payment & Security
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