Description
Ensure optimal performance and peace of mind with Eaton's 3-Year Technical Support for the Brightlayer Service Now Integration Extension (BL-EXT-SNOW-PERP). This support package is designed for users of Eaton's Distributed IT Performance Management (DITPM) and Data Center Performance Management (DCPM) software, part of the Brightlayer Data Centers suite. The Service Now integration enhances your system by streamlining asset management and alarm incident workflows within your existing Service Now instance.
By purchasing this support subscription, you receive three years of expert technical assistance to maintain and troubleshoot your Service Now integration. Support terms are also available for 1-year (BL-SUP-1Y-EXT-SNOW) and 5-year (BL-SUP-5Y-EXT-SNOW) durations to fit your organization’s needs.
Key Features:
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Dedicated 3-year technical support for BL-EXT-SNOW-PERP
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Assists with Service Now connection management from DITPM/DCPM
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Covers updates, configuration issues, and troubleshooting
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Ensures continuous alignment between Brightlayer and Service Now environments
| Specification | Details |
|---|---|
| Product SKU | BL-SUP-3Y-EXT-SNOW |
| Support Duration | 3 Years |
| Supported Software | Eaton Brightlayer DITPM & DCPM |
| Integration Extension | BL-EXT-SNOW-PERP (Service Now Integration Extension) |
| Included Services | Technical support, troubleshooting, configuration assistance |
| Delivery Method | Digital / Email confirmation |
| Support Availability | Business hours (Eaton standard support coverage) |
| Other Available Terms | 1-Year (BL-SUP-1Y-EXT-SNOW), 5-Year (BL-SUP-5Y-EXT-SNOW) |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
