Description
The Eaton Flex Onsite Extended Service Plan (FLN71XXX-18000UN) provides comprehensive 1-year parts and labor coverage with next-day onsite response for UPS systems ranging from 11 to 18 kVA. Designed for critical environments requiring maximum uptime, this service agreement includes around-the-clock technical support, preventive maintenance, remote monitoring, and installation assistance. Ideal for Eaton Powerware Series 9330 and 9390 UPS systems, it ensures your power infrastructure remains protected, optimized, and ready.
| Specification | Details |
|---|---|
| Manufacturer | Eaton Corporation |
| Part Number | FLN71XXX-18000UN |
| Product Type | Extended Service Agreement |
| Service Duration | 1 Year |
| Service Location | On-site |
| Response Time | Next Day |
| Service Availability | 24/7 (Monday–Sunday) |
| Coverage | UPS 11–18 kVA |
| Designed For | Powerware Series 9330 (18000 VA), 9390 (18000 VA) |
| Service & Support | Inclusions |
|---|---|
| Extended Service Agreement | Parts and labor, on-site, 1 year, next-day response |
| Technical Support | 24/7 phone consulting, remote monitoring, preventive maintenance |
| Installation Support | 1 year, on-site, 24/7 availability |
| Maintenance | 1 year, 24/7 availability, on-site |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
