Description
The Eaton Powerware PowerTrust Service Plan provides two years of robust, on-site service coverage to ensure your system runs smoothly with maximum uptime. This service plan features 24x7 availability, a rapid 4-hour response time, and includes parts and labor for complete support. With hands-on physical service and dependable execution, this plan delivers the reliability and flexibility you need to protect your investment and maintain operational efficiency.
| Specification | Details |
|---|---|
| Brand | Eaton Powerware |
| Service Type | PowerTrust Service Plan |
| Service Duration | 2 Years |
| Service Location | On-site |
| Service Availability | 24 x 7 |
| Response Time | 4 Hours |
| Service Subtype | Physical |
| Service Characteristics | Parts & Labor |
| Coverage Level | Post-Warranty, Purchased with Product |
| System Compatibility | Typically for 51–80 kVA Three-phase Systems |
Payment & Security
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Trusted by enterprise and education leaders who need AV done right
Why Clients Choose AVENDOR for Pro AV Projects
A clear difference in expertise, service, and speed.
What Matters Most
General IT Resellers
AVENDOR
Product Specialization
Broad, generalized inventory
Deep focus on Pro AV & Commercial Displays
Quote Turnaround Time
24–72 hours (or longer)
Same day or faster
Account Management
Rotating reps or ticket-based
Dedicated account manager
Price Flexibility
Fixed pricing, little room to negotiate
Flexible pricing & discounts
Customer Support
Scripted or outsourced
Personalized support by AV experts
Order Fulfillment Transparency
Varies by brand
Transparent lead times & availability
B2B Purchasing Support
Limited PO handling
Supports POs, wire transfers, and tax-exempt setup
Project Consultation
Minimal or general IT-focused
Expert AV project consultation
Project Turnkey Capabilities
May require third-party vendors
Full turnkey project capabilities
Industry Expertise
Focused on general hardware/software
10+ years in Pro AV
AV Brand Access
Limited or mixed authorization
Authorized dealer for 150+ brands
Warranty & Support
Standard manufacturer warranty
Extended warranty options available
Installation Services
Referral to third parties
In-house installation team
Training & Onboarding
Basic documentation only
Comprehensive training included
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