Description
Ensure continuous power protection and operational reliability with the Eaton Onsite UPS Preventive Maintenance (PM) service. Designed for first unit coverage of compatible Eaton UPS systems — including 9PX, FERRUPS, and 9PXM (12-slot configurations) — this 7x24 onsite plan provides professional, around-the-clock service for UPS systems rated from 11,001 VA to 18,000 VA.
Ideal for mission-critical environments, Eaton's proactive service approach helps detect potential issues before they become costly failures, improving uptime and extending the lifecycle of your power infrastructure.
| Attribute | Details |
|---|---|
| Product Name | Eaton UPS Onsite Preventive Maintenance |
| Catalog Number | 0005NXXX-18000UC |
| Service Type | Preventive Maintenance |
| Coverage | 7x24 Onsite Service (First Unit Only) |
| UPS Family Compatibility | 9PX, FERRUPS, 9PXM (12-slot) |
| Volt-Ampere Range | 11,001 – 18,000 VA |
| Certifications | Not Applicable |
| UPC | 743172044488 |
| Intended For | First unit preventive maintenance of Eaton UPS systems |
| Manufacturer | Eaton Corporation |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
