Description
The Extreme Networks Extended Warranty 4-Hour Advanced Hardware Replacement (AHR) service for the AP4020-WW 5-Pack delivers rapid hardware replacement to minimize network disruption. Designed for environments where uptime is critical, this service ensures that eligible failed access points are replaced within a four-hour response window after issue verification.
This warranty service focuses exclusively on hardware replacement and does not include onsite labor or configuration assistance. It is ideal for organizations that maintain internal IT resources while requiring fast, predictable replacement coverage for mission-critical wireless infrastructure.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 97007-AP4020-WW-5PK |
| Service Type | Extended Warranty |
| Coverage Level | Advanced Hardware Replacement (AHR) |
| Response Time | 4-Hour replacement response after fault validation |
| Covered Hardware | AP4020-WW Access Points (5-Pack) |
| Replacement Method | Advance shipment of replacement hardware |
| Onsite Support | Hardware replacement only; no onsite labor included |
| Service Eligibility | Valid for covered AP4020-WW units under active warranty |
| Support Availability | According to Extreme Networks service terms and regional availability |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
