Description
The Extreme Networks EW 4HR Advanced Hardware Replacement (AHR) RMA Service provides rapid replacement coverage designed to minimize downtime for mission-critical network environments. This service ensures that eligible failed hardware associated with coverage ID 17102 is replaced within a four-hour response window, helping maintain operational continuity.
With Advanced Hardware Replacement, Extreme Networks dispatches replacement hardware promptly following fault validation, allowing organizations to restore network functionality without waiting for onsite repair. This service is ideal for enterprises that require fast recovery times, predictable support response, and continued hardware protection throughout the extended warranty period.
| Attribute | Details |
|---|---|
| Brand | Extreme Networks |
| SKU | 97307-17102 |
| Service Type | Extended Warranty – Advanced Hardware Replacement |
| Coverage Level | EW (Extended Warranty) |
| Replacement Method | Advanced hardware replacement shipped after fault validation |
| Response Time | Four-hour replacement response window |
| Coverage Reference | 17102 |
| Support Scope | Hardware replacement only for covered Extreme Networks equipment |
| Onsite Labor | Not included; replacement hardware is provided without onsite installation |
| Parts Coverage | Includes eligible replacement hardware as defined by service terms |
| Contract Type | Service-only entitlement tied to eligible hardware |
| Intended Use | Designed for environments requiring rapid hardware recovery and reduced downtime |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
