Description
The Extreme Networks EW 4-Hour Advanced Hardware Replacement (AHR) RMA Service provides rapid response coverage for eligible Extreme Networks hardware. This service is designed to minimize downtime by ensuring replacement hardware is dispatched within four hours of fault diagnosis under covered conditions.
With advanced replacement included, the replacement unit is shipped before the defective unit is returned, helping maintain operational continuity. This RMA-only service focuses strictly on hardware replacement logistics and does not include installation, configuration, or on-site labor.
Ideal for enterprise and mission-critical environments, this service delivers predictable, fast hardware recovery aligned with Extreme Networks support standards.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Extended Warranty – Advanced Hardware Replacement (RMA Only) |
| Response Time | Replacement hardware dispatched within four (4) hours after fault verification |
| Replacement Method | Advanced Hardware Replacement (replacement shipped prior to return) |
| Onsite Support | Not included; service covers hardware replacement only |
| Installation & Configuration | Customer-performed; professional services are not part of this SKU |
| Coverage Scope | Eligible Extreme Networks hardware associated with service ID 17300 |
| Logistics | Hardware shipment coordinated through Extreme Networks support |
| Contract Type | RMA service only; no monitoring or proactive support included |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
