Description
The Extreme Networks 4-Hour Advanced Hardware Replacement (AHR) RMA Service for the 5720-24MW switch delivers rapid response and minimized downtime for mission-critical network environments. Designed to provide expedited replacement in the event of hardware failure, this service ensures that your infrastructure remains operational with minimal disruption.
With a guaranteed 4-hour response window for advanced replacement, this support offering is ideal for enterprise, campus, and high-availability deployments where network continuity is essential. The service is structured to streamline the RMA process, reduce operational risk, and maintain optimal network performance.
| Specification | Details |
|---|---|
| Manufacturer | Extreme Networks |
| Service Type | Advanced Hardware Replacement (AHR) |
| Response Time | 4-Hour Replacement Response |
| Service Coverage | RMA Only (Hardware Replacement Service) |
| Supported Model | 5720-24MW |
| SKU | 97307-5720-24MW |
| Service Category | Network Hardware Support |
| Deployment Type | Enterprise / Campus Networks |
| Hardware Included | Replacement Unit Upon Approved RMA |
| Onsite Support | Not Included – Replacement Service Only |
| Software Support | Not Included |
| Technical Assistance | Provided as part of RMA processing |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
