Description
The Extreme Networks EW 4HR Advanced Hardware Replacement (AHR) RMA Service for 7520-48XT-6C-AC-R provides rapid response hardware replacement designed to minimize network downtime and operational disruption. With a four-hour service level objective, this service ensures that in the event of eligible hardware failure, a replacement unit is dispatched promptly to restore business continuity.
This service is ideal for mission-critical environments where uptime is essential. Advanced Hardware Replacement streamlines the RMA process, enabling faster turnaround and reduced risk compared to standard return-and-repair models. Backed by Extreme Networks support infrastructure, organizations gain confidence that their switching infrastructure remains protected and responsive to unexpected hardware events.
Please note that this SKU covers RMA replacement service only and does not include software licenses, configuration services, or installation support unless otherwise specified in a separate agreement.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | ExtremeWorks (EW) Advanced Hardware Replacement |
| Service Level | 4-Hour Advanced Hardware Replacement |
| Coverage Type | RMA Hardware Replacement Only |
| Supported Model | 7520-48XT-6C-AC-R |
| SKU | 97307-7520-48XT-6C-AC-R |
| Response Objective | Replacement shipment initiated within four hours of case confirmation (subject to location and service eligibility) |
| Replacement Method | Advanced replacement unit shipped prior to defective unit return |
| Installation Services | Hardware replacement only; on-site installation not included |
| Technical Support | Access to Extreme Networks technical assistance during service term |
| Software Support | Not included unless covered under separate software support agreement |
| Service Scope | Covers eligible hardware failure under manufacturer service terms |
| Ideal For | Enterprise, data center, and mission-critical network environments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
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