Description
The Extreme Networks 4HR Advanced Hardware Replacement (AHR) RMA Service for 7720-32C-AC-R delivers rapid hardware replacement support designed to minimize network downtime and maintain operational continuity.
With a four-hour advanced hardware replacement response target, this service ensures that eligible replacement parts are dispatched quickly following issue diagnosis and RMA approval. It is ideal for enterprise and mission-critical environments where uptime is essential and infrastructure reliability cannot be compromised.
This RMA-only service focuses exclusively on expedited hardware replacement and is intended for organizations that maintain internal technical resources for installation and configuration. By combining accelerated logistics with Extreme Networks expertise, businesses gain faster recovery times and improved service resilience.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | Advanced Hardware Replacement (AHR) RMA Service |
| Response Time | 4-Hour Hardware Replacement Dispatch (subject to location and eligibility) |
| Service Scope | Hardware replacement after remote diagnostics and RMA approval |
| Onsite Support | Not included; replacement parts shipped to customer site |
| Technical Assistance | Remote support for issue verification and RMA processing |
| Coverage Type | RMA Only |
| Supported Device | Extreme Networks 7720-32C-AC-R |
| SKU | 97307-7720-32C-AC-R |
| Service Availability | Subject to regional service availability and terms |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
