Description
Extreme Networks ExtremeWorks 4-Hour Advanced Hardware Replacement (AHR) RMA service provides mission-critical hardware support designed to minimize downtime and maintain network continuity. Built for enterprise environments that rely on high-performance switching infrastructure, this service ensures rapid replacement logistics in the event of a hardware failure.
With 4-hour Advanced Hardware Replacement response, Extreme Networks dispatches replacement hardware quickly after an approved RMA request, helping IT teams restore service and maintain operational uptime. This service is specifically designed for the Extreme Networks X695-48Y-8C-DC-R-L switch platform and supports organizations that require fast remediation and dependable vendor-backed hardware coverage.
ExtremeWorks support enhances operational resilience by streamlining the RMA process and accelerating recovery timelines. Enterprises benefit from faster replacement fulfillment, predictable service levels, and continued confidence in the stability of their network infrastructure.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | ExtremeWorks Hardware Support Service |
| Service Level | 4-Hour Advanced Hardware Replacement (AHR) |
| Support Coverage | Hardware replacement support following approved RMA request |
| Replacement Delivery | Replacement hardware shipped within a 4-hour service response window where available |
| RMA Service | Vendor-managed Return Merchandise Authorization processing |
| Supported Hardware | Extreme Networks X695-48Y-8C-DC-R-L Switch |
| Service Objective | Rapid restoration of network operations after hardware failure |
| Intended Environment | Enterprise and mission-critical network deployments |
| Manufacturer Part Number | 97307-E-X695-48Y-8C-DC-R-L |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
