Description
Extreme Networks ExtremeWorks 4-Hour Advanced Hardware Replacement (AHR) RMA Service provides rapid replacement of failed hardware to keep enterprise networks running with minimal disruption. Designed for organizations that require accelerated service response and dependable infrastructure availability, this support entitlement ensures that a replacement unit is dispatched within four hours after issue confirmation.
With ExtremeWorks AHR service, IT teams gain fast resolution for hardware failures while maintaining operational continuity across mission-critical networking environments. This service focuses specifically on hardware replacement through the RMA process, enabling organizations to quickly restore network functionality without prolonged downtime. Extreme Networks' global service infrastructure and expert support processes help enterprises maintain uptime, protect productivity, and ensure consistent network performance.
This service SKU applies to the supported Extreme Networks hardware model H35311 and provides a streamlined replacement workflow for efficient remediation of hardware-related incidents.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | ExtremeWorks Advanced Hardware Replacement (AHR) RMA Service |
| Service Response Time | Replacement hardware dispatched within 4 hours after RMA approval |
| Replacement Method | Advanced Hardware Replacement with expedited dispatch |
| Service Scope | Hardware replacement service through RMA process |
| Coverage Type | Enterprise hardware support service |
| Supported Hardware | Extreme Networks hardware model H35311 |
| SKU | 97307-H35311 |
| Manufacturer Part Description | EW 4HR AHR RMA ONLY H35311 |
| Support Category | Infrastructure hardware replacement support |
| Service Delivery | Replacement unit shipped following failure diagnosis and RMA authorization |
| Use Case | Rapid hardware replacement for mission-critical network environments |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
