Description
Extreme Networks EW 4HR AHR RMA Only Support for H35436 provides accelerated hardware replacement coverage with a four-hour advanced hardware replacement (AHR) response commitment. Designed for mission-critical environments, this service helps reduce downtime by ensuring rapid shipment of replacement hardware following remote issue diagnosis and RMA approval.
This RMA-only support offering is ideal for organizations that require expedited parts replacement without onsite engineering services. Once a hardware failure is confirmed by Extreme Networks technical support, a replacement unit is dispatched within the 4-hour service window, helping maintain network continuity and operational stability.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Manufacturer Part Number | 97307-H35436 |
| Service Type | EW (ExtremeWorks) Support |
| Coverage Level | 4-Hour Advanced Hardware Replacement (AHR) |
| Support Scope | RMA Only (Hardware Replacement After Diagnosis) |
| Onsite Engineer Included | Not included; hardware shipment only |
| Response Commitment | Replacement shipment initiated within 4 hours of RMA approval |
| Technical Assistance | Remote technical support for issue diagnosis and RMA processing |
| Eligible Hardware | H35436 |
| Service Availability | Subject to Extreme Networks regional service availability |
| Contract Term | As specified at time of purchase |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
