Description
The Extreme Networks EW 4HR Advanced Hardware Replacement (AHR) RMA Only service for H35438 (97307-H35438) delivers rapid response hardware replacement to minimize downtime in critical network environments. Designed for organizations that require expedited replacement coverage, this service ensures that eligible defective hardware is replaced within four hours of RMA confirmation, subject to service terms and location eligibility.
With Advanced Hardware Replacement, Extreme Networks ships a replacement unit quickly after issue verification, helping IT teams restore operations with minimal disruption. This RMA-only service is ideal for businesses that maintain in-house technical expertise and require priority parts logistics without onsite engineering assistance.
Built for enterprise, campus, and mission-critical deployments, this coverage helps protect your infrastructure investment while maintaining operational continuity.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Manufacturer | Extreme Network Inc. |
| SKU | 97307-H35438 |
| Service Type | Extended Warranty (EW) |
| Coverage Level | 4-Hour Advanced Hardware Replacement (AHR) |
| Service Scope | RMA Only – Hardware Replacement |
| Onsite Engineer Included | Onsite labor is not included; hardware replacement only |
| Response Time | Replacement shipment initiated within 4 hours after RMA approval (where available) |
| Replacement Method | Advanced shipment of replacement unit |
| Technical Support | Requires valid support entitlement for RMA processing |
| Service Availability | Subject to geographic service availability |
| Supported Device | H35438 |
| Condition | Manufacturer Service Contract |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
