Description
Extreme Networks ExtremeWorks 4-Hour Advanced Hardware Replacement (AHR) RMA Service provides rapid hardware replacement and enterprise-grade support to maintain network uptime for mission-critical environments. Designed for organizations that require accelerated recovery from hardware failures, this service ensures that a replacement unit is dispatched within four hours after issue diagnosis and RMA approval.
With ExtremeWorks AHR support, businesses benefit from expedited logistics, priority handling, and dependable service coordination to minimize operational disruptions. The program is ideal for high-availability networks where downtime can impact productivity, security, or customer experience. By ensuring fast replacement of failed equipment, organizations can maintain continuous performance across campus, data center, and edge deployments.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Program | ExtremeWorks Support |
| SKU | 97307-H35447 |
| Supported Hardware | Extreme Networks H35447 |
| Service Type | Return Material Authorization (RMA) Hardware Replacement Service |
| Replacement Service Level | 4-Hour Advanced Hardware Replacement (AHR) |
| Replacement Dispatch | Replacement unit shipped within four hours after diagnosis and RMA approval |
| Service Coverage | Hardware replacement logistics and expedited dispatch coordination |
| Onsite Technician | Not included; replacement hardware shipment only |
| Technical Assistance | Remote technical support for diagnosis and RMA authorization |
| Service Availability | Designed for enterprise and mission-critical network environments |
| Typical Use Case | Rapid hardware replacement for network infrastructure components |
| Manufacturer | Extreme Networks, Inc. |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
