Description
Extreme Networks EW 4HR Advanced Hardware Replacement (AHR) RMA Service provides rapid hardware replacement to help organizations maintain network continuity and minimize operational disruption. Designed for enterprise environments where uptime is critical, this service enables fast response and expedited replacement logistics for eligible Extreme Networks hardware.
With a four-hour response target for advanced hardware replacement requests, organizations can quickly initiate the RMA process and receive replacement equipment to restore operations with minimal downtime. This service focuses specifically on hardware replacement logistics and does not include onsite technician dispatch or full support packages, making it a streamlined option for teams that manage installation and configuration internally.
Ideal for data centers, campus networks, and enterprise infrastructure deployments, EW 4HR AHR RMA Service helps IT teams maintain service availability while reducing the operational impact of unexpected hardware failures.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | EW Advanced Hardware Replacement (AHR) RMA Service |
| SKU | 97307-H35448 |
| Covered Hardware | Extreme Networks device model H35448 |
| Replacement Response Target | Four-hour advanced hardware replacement initiation |
| Service Scope | Hardware replacement logistics through RMA process |
| Onsite Technician | Onsite field service is not included with this RMA-only service |
| Technical Assistance Center | TAC troubleshooting support is not included with this service tier |
| Parts Replacement | Replacement hardware provided after RMA authorization |
| Installation Responsibility | Installation and configuration handled by the customer or internal IT team |
| Service Delivery Method | Remote RMA request processing and expedited replacement shipment |
| Coverage Objective | Minimize downtime by accelerating hardware replacement workflows |
| Deployment Environment | Enterprise networks, campus infrastructure, and data center deployments |
| Manufacturer | Extreme Networks, Inc. |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
