Description
Extreme Networks ExtremeWorks 4HR Advanced Hardware Replacement (AHR) RMA Service is designed to deliver rapid hardware recovery and minimize operational disruption for mission-critical network environments. Tailored for the T7720-32C-ACF platform, this service ensures that in the event of a hardware failure, a replacement unit is shipped within four hours, enabling organizations to maintain uptime and business continuity.
With a focus on speed and efficiency, this RMA-only service provides prioritized logistics and accelerated replacement handling without onsite technician dispatch. It is ideal for enterprises with in-house technical teams that require fast hardware turnaround and dependable support infrastructure to sustain high-performance network operations.
| Specification | Details |
|---|---|
| Service Type | ExtremeWorks Extended Warranty (EW) |
| Service Coverage | Advanced Hardware Replacement (RMA Only) |
| Response Time | 4-Hour Hardware Shipment |
| Service Level | AHR (Advanced Hardware Replacement) |
| Supported Device | Extreme Networks T7720-32C-ACF |
| Onsite Support | Not Included; Remote Replacement Only |
| Parts Replacement | Included (Advanced Shipment) |
| Technical Assistance | Not Included in RMA-only service |
| Service Delivery | Replacement unit shipped within 4 hours of RMA approval |
| Coverage Scope | Hardware failure replacement |
| Logistics Priority | Expedited processing and shipping |
| Installation Responsibility | Customer-managed installation |
| Ideal Use Case | Enterprises requiring rapid hardware replacement with internal IT support |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
