Description
Extreme Networks ExtremeWorks 4-Hour Advanced Hardware Replacement (AHR) RMA service provides rapid replacement support designed to maintain network uptime for mission-critical environments. With this service, organizations benefit from accelerated replacement logistics that minimize disruption when hardware issues occur.
This service level ensures that eligible replacement hardware for the X695-48Y-8C platform is dispatched under a 4-hour response objective after issue verification. Extreme Networks coordinates the return merchandise authorization process and replacement shipment to reduce operational downtime and keep enterprise networks operating reliably.
Ideal for organizations running performance-sensitive infrastructure such as data centers, campus cores, and high-availability switching environments, this support service enhances operational resilience while protecting long-term network investments.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | ExtremeWorks Support Service |
| Service Category | Advanced Hardware Replacement (AHR) RMA |
| Response Time Objective | 4-Hour Hardware Replacement Dispatch After Case Confirmation |
| Support Coverage | Replacement logistics for supported hardware failures |
| Supported Device | Extreme Networks X695-48Y-8C |
| SKU | 97307-X695-48Y-8C |
| Service Delivery Method | Remote case verification followed by expedited hardware replacement shipment |
| Replacement Process | Official RMA processing and shipment of replacement hardware unit |
| Coverage Scope | Hardware failure replacement service for supported Extreme Networks device |
| Intended Environment | Enterprise networks, campus core infrastructure, and data center deployments |
| Service Benefit | Minimizes operational downtime and accelerates hardware recovery |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
