Description
The Extreme Networks ExtremeWorks 4-Hour Onsite RMA Service provides rapid hardware replacement and expert onsite support to maintain network uptime for mission-critical environments. Designed for the Extreme Networks X695-48Y-8C-DC-R-L switch platform, this enterprise support entitlement ensures that a qualified service technician is dispatched with replacement hardware within four hours of issue diagnosis.
This service helps organizations minimize operational disruption by combining accelerated replacement logistics with onsite technical assistance. Ideal for high-availability networks in data centers, campus cores, and enterprise edge environments, the ExtremeWorks 4HR Onsite RMA program supports continuous operations with fast response times and professional field service.
With enterprise-grade support from Extreme Networks, IT teams gain confidence that hardware failures can be resolved quickly, helping maintain performance, reliability, and business continuity across critical infrastructure deployments.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Program | ExtremeWorks Support |
| Service Type | Hardware Replacement Support with Onsite Technician |
| Response Time | 4-Hour onsite response following remote diagnosis |
| Replacement Method | Advanced hardware replacement via RMA |
| Onsite Support | Certified technician dispatched to installation site |
| Supported Hardware | Extreme Networks X695-48Y-8C-DC-R-L switch |
| Service Coverage | Enterprise hardware support and field replacement |
| Parts Replacement | Genuine Extreme Networks replacement hardware provided |
| Logistics | Priority parts shipment coordinated with onsite service |
| Intended Environment | Enterprise networks, campus cores, and data center deployments |
| Service Activation | Requires active service contract associated with supported device |
| Manufacturer | Extreme Networks |
| SKU | 97308-E-X695-48Y-8C-DC-R-L |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
