Description
The Extreme Networks 4-Hour Onsite RMA Service provides rapid hardware replacement and on-location support for the VSP4900-12MXU-12XE-B1 switch. Designed for mission-critical enterprise networks, this service ensures that failed hardware components are replaced within four hours of case confirmation, minimizing operational disruption and maintaining network availability.
With ExtremeWorks support coverage, organizations benefit from priority response and coordinated onsite service delivery from certified technicians. This service level is ideal for environments where downtime must be kept to an absolute minimum, including data centers, large campus networks, and high-availability enterprise infrastructure.
By combining accelerated RMA processing with onsite technician assistance, the service helps IT teams restore full network functionality quickly while maintaining performance, reliability, and operational continuity.
| Specification | Details |
|---|---|
| Brand | Extreme Networks |
| Service Type | ExtremeWorks Hardware Support Service |
| Service Level | 4-Hour Onsite Hardware Replacement |
| Supported Product | VSP4900-12MXU-12XE-B1 |
| Manufacturer Part Number | 97308-VSP4900-12MXU-12XE-B1 |
| Response Commitment | Onsite response and hardware replacement targeted within four hours after case confirmation |
| Service Coverage | Hardware replacement support for eligible Extreme Networks equipment |
| Technician Dispatch | Certified Extreme Networks technician dispatched onsite when required |
| Replacement Process | Advanced RMA coordination with expedited replacement parts delivery |
| Support Availability | Enterprise technical support and service coordination |
| Deployment Environment | Enterprise networks, data centers, campus infrastructure, and mission-critical switching environments |
| Service Delivery | Remote diagnostics followed by onsite hardware replacement if required |
Payment & Security
Your payment information is processed securely, and we do not store credit card details or access your credit card information.
Return Policy (Short Summary)
We offer a 30-day return window for most unopened, factory-sealed items.
Returns must be authorized before shipping back and must include all original packaging and accessories. Opened or used items are not returnable unless defective.
Some products—such as custom orders, special-order items, audio gear, software, and LED video walls—are non-returnable. Non-defective returns may be subject to a 20–30% restocking fee, and customers are responsible for return shipping costs.
For damaged or incorrect items, please contact us immediately.
From Scope to Sign-Off
A structured delivery process designed to reduce risk and keep projects moving.
Plan
Discovery, site review, requirements gathering, and project alignment. We define scope, constraints, and success criteria before any design work begins.
- Discovery calls & stakeholder interviews
- On-site survey & infrastructure review
- Requirements & use-case documentation
- Project scope, timeline & milestone alignment
Engineer
System design, schematics, signal flow, BOM development, and documentation. Every project leaves this phase with a complete engineering package.
- AV system design & signal flow diagrams
- Equipment selection & BOM development
- Rack layout & control system design
- As-built documentation package
Deploy
Procurement, logistics, installation, programming, commissioning, and training. We own the delivery from first shipment to final handoff.
- Authorized procurement & logistics coordination
- Physical installation & cable management
- Control system programming & configuration
- Commissioning, testing & end-user training
Support
Monitoring, maintenance, lifecycle planning, and long-term service agreements. We stay engaged long after project close.
- 24/7 remote system monitoring
- Preventive & reactive maintenance
- Technology lifecycle & refresh planning
- Long-term service level agreements
A decade of delivery — trusted by 275+ clients across industries
